australian made

All firepits sold by Stahl in Australia are made locally in Australia.

 

CUSTOM ORDERS

We would be glad to accommodate custom size orders.  Please feel free to contact us for a free quote.

 

THE PATINA PROCESS

Patina is a natural weathering process which occurs when metal is exposed to air, water, and weather events.  Through the patina process, your Stahl firepit will form a unique look and protect the metal.  Be advised, the natural side effect of the patina process can sometimes stain wood or fair-coloured surfaces.  Be mindful of this as you choose the spot for your firepit to patina.  Your Stahl firepit will naturally patina over time, but it's possible to accelerate or delay the process.

ACCELERATE THE PATINA PROCESS

To immediately patina your Stahl firepit:

  1. Disassemble your firepit.
  2. If your Stahl firepit has been used, apply a degreaser to remove all dirt, grime, and oil.
  3. Spray the metal with a white vinegar.  This removes any patina and will return your firepit to its original raw steel colour.
  4. Evenly spray the firepit pieces on both sides with a mix of 1/4 cup vinegar, 1/2 tablespoon salt, and 2 cups hydrogen peroxide.  The metal will foam, then turn to a rich golden brown in a matter of hours.

DELAY THE PATINA PROCESS

To protect the raw steel colour and texture of your firepit:

  1. Disassemble your firepit.
  2. If your Stahl firepit has been used, apply a degreaser to remove all dirt, grime, and oil.
  3. Spray the metal with a white vinegar to remove any patina and return your firepit to its original raw steel colour.
  4. Buff the metal with linseed oil or an alkyd resin.  This coats the metal in a protective seal which will lessen the effects of weathering.

PROPER STORAGE

Disassemble your firepit and store flat in a dry, protected area.

Stahl firepits are heavy.  Use caution when moving or storing the product, especially if storing it vertically.  Products may cause injury if handled improperly.

 

RETURNS AND EXCHANGES

Please inspect your purchase immediately upon delivery.  If there is a problem with your order, contact Stahl via email at info@stahlfirepit.com.au within three (3) days of receipt.  If you receive a damaged, defective or incorrect item, we will work with you to make things right.

If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges.  Returns must be received in original condition within 30 days. Refunds will be credited as follows:

  • Paypal orders will receive refunds directly to the Paypal account.  After you have received the refund, you can withdraw the money from the Paypal account.
  • Credit card orders will receive refunds in the form of a credit back to your credit card account.  
  • Debit card orders will receive refunds to your debit card.  If the refund cannot be applied to your debit card, it will be applied to your Paypal account.  
  • Paypal credit orders will receive the refund to your Paypal account.
  • Direct bank account payments will be refunded to the account as directed by the customer.
  • Cheque and cash payments will be returned via a refund cheque or Stahl Credit.

Please be aware that the Firepits are susceptible to damage during transit.  We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.  For items damaged during transit, please ensure you take photos of the condition of the packaging upon its arrival at its destination as well as any damage caused to the product.  These photos may be required for insurance purposes.  You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Standard Shipping service charges are not refundable.  We do not accept any returns or exchanges on custom orders.  All reduced price or sale items are final and no returns will be accepted.

To make a return, please contact us to obtain a return form and authorisation number.  This form (including the return authorisation number) will need to be included with the returned items.  You will need to arrange prepaid freight, insurance for each package and ship to the address below:

Stahl Firepit Australia Pty Ltd

Attn:  Customer Returns

Return Authorisation No. (mandatory)

2 Pademelon Circuit

North Lakes   Qld   4509

CANCELLATION POLICY

In-stock items normally ship within 24-48 hours after an order has been placed.  Back ordered items will ship 2-4 weeks once order has been placed. We will accept cancellation of your order for items that have not shipped or that are on back order.  Once an item has shipped, cancellation is not possible.  Custom and special order items cannot be cancelled.